For many years I have both patronized and referred friends to, Les Schwab for tire issues. Frequently, they will repair a tire for free and just tell you to remember them the next time you buy tires. No charge. No pressure. But because of what happened to a friend of mine last week, I am planning to do less with Les. A longtime friend went to the Evergreen Les Schwab for a leaky tire. We have been providing vehicles, maintenance and tires for her for decades because, for many years Tracy found and fixed up inexpensive older cars for her, she worked hard but had low income, and because she has such a timid personality that she is often taken advantage of. Predatory salesmen can sense this like a shark smells blood in the water. The tire tech said her tire was unrepairable because she drove on it flat. (That may be true, this is the same friend who added antifreeze to the oil in her last vehicle--twice.) By the time she thought to call us, he had already sold her four 50k mile tires to replace the 50k mile tires we bought her two years ago, he recommended siping, and of course, they charged her a disposal fee for tires that only had 11,000 miles of use. Total $580. She finally texted when he also tried to sell her wheels, and she realized $900 might be close to what we paid for the car in the first place. Frankly, I expected more of Les.
Reed told her to ask for her/(our) tires back. They told her they would look for them, but of course, didn't actually look until Reed showed up the next morning. By that time, they said the unrepairable tire and one other had, by amazing coincidence, been put in the trailer that had already been taken away, so there was no way to check their actual condition. But two of the four tires were in a trailer that was still there, and they managed to locate them. The salesman assured Reed he had offered my friend alternatives, but the power of persuasion is usually more about the way than the words.
Since Reed and I, of necessity, drove for many years on used, mismatched tires, I asked Tracy how important it was that tires match. He said it's very important--for race cars--but for the way most people drive, mismatched tires won't harm the transmission. And since my friend's car was a 1999 Subaru with 196,000 miles on it, the transmission was probably about as broken/broken in as it could be. The odd thing about the siping they talked her into, at $18 per tire, is that one of the sources AI cited explaining why it is not always helpful and may actually shorten the lifespan of the tire, was the Les Schwab website. Reed's experience with siping, except on winter tires, which we already bought her, supports that conclusion.
When Reed picked up the two remaining tires, he "suggested" they refund the disposal fee. The manager said they would also refund the siping charges. I tried to send a complaint email to Les Schwab but, oddly enough, when I clicked Submit, it said something went wrong and deleted all the information I had spent 20 minutes including. I know my friend would like to let it drop, she is embarrassed about the whole incident. And since the email address of Les Schwab Corporate is harder to find than an honest politician, I will have to be satisfied with poison pen posting here. But I hate to see anyone taken advantage of, the age and condition of her car were ample evidence of her limited income, and there are many more like her in that part of Kalispell. I hope the upseller got upbraided by the manager, and for future friends with tire troubles, I'll suggest they do less with Les.